Happy New Year! ![Description: C:\Users\sherri\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0OJTGTOF\MC900014613[1].wmf](http://www.rklcom.com/files/2011/01/image006.gif)
Rodney and I want to wish
all of our clients a Happy and Prosperous New Year! We are very grateful for
your continued support of our company and this year we would like to return
the favor. We will be featuring some of our clients in 2011 Newsletters so
that we can showcase the incredible business community we are a part of here
in CT, NY and MA. You may be surprised to learn what is available here in
your backyard! If you believe like we do that supporting local businesses is
important, keep an eye on this newsletter.
Anyone wishing to have their business showcased
here is welcome to contact me at sfl@rklcom.com. Let's grow together and make
2011 a great year!
Letter from
the President, Rodney LeBlanc
This year will be our
twentieth year in the technology business. As I write this I am thinking, “It
can’t be! It went by so quickly!” But in this industry everything goes by so
quickly. Every year some new technology comes out and it’s our job to “play” with
it first before we release it to our clients. Today almost every aspect of
business is run with some form of technology and it is up to us to guide our
customers and show them how it will help their business. This is why I love
this very unique and fulfilling profession. We service local businesses,
non-profits and town governments and help drive their success. When they
experience challenges with their technology we are there to keep everything
running smoothly. Because we work with very sophisticated and complex
technology, this can be a difficult and challenging task. At the same time we
are committed to upholding the highest standards of service and want to
continue to be at the forefront. Training to maintain these values is
multifaceted and time-consuming.
2010 was one of our most
challenging years ever after a very tough economic downturn in 2009. Our
revenues went down in direct proportion to our clients’ losses. But we
recalibrated our direction and succeeded in growing over 35%. We foresee our growth
continuing in 2011. One reason is our staff - we have one of the finest teams
ever assembled at RKL, and this is very exciting. This year our technical
team of 4.5 technicians handled 8,364 support tickets. They performed 5,600
support hours and met or exceeded our service level agreements in response
times and client satisfaction with service. As impressive as this seems, we
aim to do better and will in 2011.
In the New Year, our goal
is to shorten the time between a call coming in and its resolution. RKL has
invested heavily in new monitoring and support software and upgraded our own
data center. We will be expanding and implementing the newest Cisco VoIP
system in house and plan to continue to upgrade our servers to the latest
software. Our new website will be more interactive and will bring you more
information as you need it.
New Products for 2011
·
Cisco UC540
and 560 VoIP telephone system
This
system can handle from 8 to 104 telephones and multiple locations with remote
employees. This is the best feature set for the price on the market today.
·
Microsoft
Small Business Server 2011
This will be released in January and will be offered in 3 versions:
Small Business Server 2011 Standard – up to 75 users
Small Business Server Aurora (this name may change at final release) –
up to 25 users Small Business
Server Premium Add-on – for SQL 2008R2 and Windows Server 2008R2
·
RKL Managed
Security Services
RKL offers a monthly service to monitor your security: Anti-Spam,
Anti-Virus, Content Filtering, Security Firewall and many more features that
will help in the battle to protect your company from threats.
·
RKL Backup
solutions
We will be expanding our Backup and Disaster Recovery services to
include Desktop and alternative storage solutions.
·
RKL Desktop
and Server Products
RKL will continue to expand our Desktop PC menu to include high end
workstations. We will be offering a line of Notebooks from Intel in the 13”
and 15.6” display size range. Intel will also be releasing a processor later
this year to add to our server line.
·
RKL Pro Active
Managed Services Solution
Our premium Managed Services support solution will include the latest in
remote monitoring and management software on the market, providing better
reporting.
I want to thank our
clients that have grown with us over many years of service. You are why we are here and
what keeps us motivated to do the best job we can in providing you with great
products and support. It is a real pleasure and honor to be your trusted
advisor and partner.
Here’s to 2011 and the
hope that each of our clients will continue to grow and prosper in the New
Year. We want to be around for another 20 years and to become the best
technology company in the state of Connecticut.
I
wish you a prosperous and healthy New Year,
Rodney
“The Top 5 Worst High-Tech Habits
To Break In 2011”
Admit it -
you have some bad habits when it comes to maintaining the security and
“health” of the high-tech tools you dearly depend on. Since it’s a fresh, new
year, we thought it would be appropriate to point out the top 5 bad habits
you should work on fixing in 2011.
1) Not backing up your data. Funny how most people start their
confession of not backing up their data with the words, “I know it’s bad,
but…” If you know, then why are you still doing it? There’s absolutely no
good reason to let this one continue. Call us and we’ll hook you up with a
solid backup plan that will make sure you can be back up and running again
FAST.
2) Relying on tape drives to backup your data. This is almost as bad as bad habit #1. Why?
Because tape drives have an average failure rate of 100% – and that’s not a
typo. It’s not a matter of “if” but “when” is your tape drive going to fail.
Opt to upgrade and get a better system in place!
3) Using weak passwords. If
you’ve ever used the word “password” as your password, we’re talking to you!
A good password should contain a combination of numbers and upper and lower
case letters.
4) Not installing the latest security patches and software updates. Once a new patch is released by a software
vendor, it acts like a green light for hackers who instantly implement
viruses and scams to take advantage of those individuals who don’t regularly
update (patch) their system.
5) Printing and storing paper documents for everything. The cost of installing a document imaging (also
called document management) solution has come down dramatically, and it is
now easier than ever to implement. Plus you get the added benefits of saved
storage space, saved time in searching for documents, instant access to any
paper file via the Internet, fewer lost files, less chance of losing critical
documents to fire, water, or wear and tear, AND a cost saving on paper and
ink. With all these benefits, why on earth would you still stick to your
Stone Age paper filing system?
Want help in breaking any of these bad habits? Call today and find out how we can help you break
these bad high-tech habits for good!
860-738-0004 Ask
for Ian or Rodney
 
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