Transitioning To A Remote Worker Environment
Transitioning to a virtual office with almost no notice is understandably stressful.
At RKL & Associates, we have helped our clients to make this transition quickly and efficiently. In response to the current situation, we have compiled a list of the tools our Vendors are offering to help you do the same. Many of the services they offer are being offered at a substantial discount or with extended free trials to help you through this difficult time.
Basic voice communication is still the number one way many businesses reach out to their customers today.
A full UCaaS solution will enable customers to hold voice calls as they telework, hit the road, or wherever they might be. Customers can use softphones on desktops, laptops, tablets, or even cellphones utilizing their corporate telephone number. Or of course, they can also use a traditional headset or handset.
Many of these platforms also include many built-in collaborative tools, such as web conferencing, whiteboarding, instant messaging, knowledge-based systems, presence, and a whole lot more to allow them to interact with their fellow employees or collaborate with external customers.
GoToConnect combines the power and reliability of Jive’s cloud VoIP phone systems with GoToMeeting’s web, audio and video conferencing into one simple, reliable and flexible solution. 2 months free and discounted pricing
As companies and governments are increasingly asking employees to work from home due to the COVID-19 (Coronavirus) outbreak, NICE inContact is here to help.
To aid in your quick transition to a home-based work environment for your contact center agents, we are offering you CXone@home – a no charge option to use NICE inContact CXone, our enterprise-grade cloud contact center platform.
2. Web Conferencing & amp; Collaboration
When your customers want to see their teammates and communicate with them face-to-face, but in a safe way during the coronavirus, web conferencing is the perfect solution.
This can be a quick add on for most customers, whether they are using an on-prem voice system or a full UCaaS solution. But adding video capabilities can bring a great personal touch to remote meetings. Many also have built-in whiteboarding capabilities,
webinar functions, the ability to share files, etc.
Moreover, with collaboration, services such as Microsoft O365 and Teams can take an organization to the next level. Teams can help pull people together, not only within your organization, but also across the globe, giving them the ability to collaborate on documents, share files, plan projects, and more. Web conferencing allows many people to get together in an instant, and do more together, even when thousands of miles apart. Most UCaaS providers also tightly integrate with Teams. Plus, O365 and Teams run on almost any device: Windows, tablets, cell phones, etc.
GoTo Emergency. Remote Work Kits are here to assist – healthcare providers, educational institutions, municipalities, and non-profit organizations as well as any current GoTo customer can receive free, organization-wide use of many of GoTo products for 3 months. Two of the most popular are:
Go To Meeting. Maintain productivity with instant, reliable face-to-face collaboration that’s by your side wherever you join from – desktop, web, or mobile.
Go To Webiner. Deliver powerful presentations for remote teams with up to 3,000 attendees – perfect for all-hands meetings or company-wide announcements.
RKL is a Small to Mid-Market Cloud Solutions Partner and Silver Competency Partner with Microsoft. We can help you with transitioning, managing and securing your Office 365 or Azure tenant.
3. Virtual Desktops and Workspaces
Customers need desktops while working remotely. Many of our suppliers allow their customers to have an entire virtual desktop or workspace running remotely in the cloud, giving them access to their full corporate desktop experience anytime, anywhere.
Remote desktops and workspaces can typically run on almost any device—Windows, Mac, iPads, Android devices, etc. This allows users that are teleworking to utilize equipment they may already have at their home office. Also, many software packages today run across the web making teleworking much easier in the event you may not have a full virtual desktop provisioned. But integration with your voice and collaboration systems for many of these packages, such as Salesforce, NetSuite, Microsoft Dynamics, and more allow a much richer experience for that remote worker. Especially advance-knowledge workers who interact with customers day in and day out. And if you need an extra branch of support when talking with your customers on virtual workspaces,
Go To MY PC : Anytime, anywhere access to your work. Remotely access your work desktop from remote endpoints with GoTo’s easy-to-use solutions.
GoTo Emergency Remote Work Kits are here to assist – healthcare providers, educational institutions, municipalities, and non-profit organizations as well as any current GoTo customer with free, organization-wide use of many of GoTo products for 3 months.
RKL offers free Secure Remote Software to access your desktops for remote workers if you sign up for support services.
RKL & Associates, LLC.
24 Rowley Street
Winsted, CT 06098